The MB-210 exam, also known as the Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate exam, is designed for individuals seeking to validate their skills and knowledge in using Microsoft Dynamics 365 Sales to manage customer relationships and sales processes. This certification is an essential credential for those who wish to pursue roles as sales consultants or professionals working with Dynamics 365 Sales applications.
The MB-210 exam syllabus covers a wide range of topics, from configuring Dynamics 365 Sales to implementing advanced features. Understanding the exam syllabus is crucial for effective preparation, as it helps you focus on key concepts and topics that are likely to be tested. This blog breaks down the MB-210 exam syllabus, providing insights into each exam domain and how to approach your preparation.
Overview of the MB-210 Exam Syllabus
The MB-210 exam syllabus assesses the candidate's ability to configure and use Dynamics 365 Sales to enhance customer engagement, increase sales effectiveness, and drive business outcomes. The exam is designed to test your proficiency in managing and optimizing sales processes within Dynamics 365.
The syllabus for the MB-210 exam is divided into several key domains, each focusing on different aspects of the Dynamics 365 Sales application. Understanding these domains and their focus areas is essential for structured and efficient study.
| Exam Domain | Focus Area | Percentage of Exam |
|---|---|---|
| Dynamics 365 Sales | Setting up sales processes, managing users and permissions, and configuring sales settings | 20–25% |
| Core Sales Entities | Managing accounts, contacts, opportunities, and leads | 25–30% |
| Sales Insights | Implementing and managing sales forecasting, AI-powered insights, and reports | 15–20% |
| Sales Orders and Contracts | Configuring sales orders, contracts, and managing product catalogs | 15–20% |
| Dynamics 365 Integration | Integrating Dynamics 365 Sales with other systems and data sources | 10–15% |
| Customer Engagement | Using Dynamics 365 Sales to manage customer engagement and communication | 10–15% |
This table outlines the major exam domains and their corresponding focus areas. Understanding the breakdown of the syllabus will help you prioritize the topics that are most heavily tested.
Key Topics Covered in the MB-210 Exam Syllabus
1. Configuring Dynamics 365 Sales
This domain covers the foundational configurations for Dynamics 365 Sales, including how to set up sales processes, configure lead and opportunity management, and tailor the application to meet business needs.
Key topics include:
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Setting up sales teams, business units, and security roles
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Configuring sales territories and sales goals
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Managing users and permissions to ensure appropriate access control
This area tests your understanding of the basic configurations required to make Dynamics 365 Sales functional and aligned with business operations.
2. Managing Core Sales Entities
This domain focuses on managing sales records, including opportunities, leads, accounts, and contacts. Understanding how to work with these core sales entities is vital for handling the sales process effectively.
Key topics include:
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Creating and managing accounts, contacts, opportunities, and leads
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Implementing lead-to-opportunity processes
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Setting up and managing the sales pipeline, stages, and scoring
These skills are critical for ensuring that sales representatives can track, qualify, and convert leads into opportunities and eventually into closed deals.
3. Managing Sales Insights
Sales insights are a key feature of Dynamics 365 Sales, powered by AI and advanced analytics. This domain tests your ability to use these insights to improve sales performance, forecast opportunities, and drive strategic decisions.
Key topics include:
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Using predictive analytics and AI-driven insights for sales forecasting
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Setting up sales dashboards and reports to track performance
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Implementing and managing opportunities using insights
This area tests your ability to leverage sales data and analytics to improve sales performance and make data-driven decisions.
4. Implementing Sales Orders and Contracts
Managing sales orders and contracts is a critical part of the sales process. In this domain, you will be tested on your ability to configure and manage orders and contracts within Dynamics 365 Sales.
Key topics include:
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Configuring and managing sales orders and quotes
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Setting up product catalogs, prices, and discounts
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Implementing and managing sales contracts and terms
This domain is essential for ensuring that sales processes are streamlined and that transactions are processed smoothly. For a fast overview, readers can refer to Cert Empire’s latest X (Twitter) post on the subject.
5. Managing Dynamics 365 Integration
This domain focuses on integrating Dynamics 365 Sales with other systems and data sources to enhance the functionality of the platform and enable seamless workflows across business units.
Key topics include:
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Integrating Dynamics 365 Sales with Microsoft 365 applications like Outlook and Teams
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Working with Power Automate to automate workflows between systems
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Integrating with third-party systems, including ERP and CRM systems
Candidates must understand how to integrate various systems to optimize the sales process and improve collaboration across departments.
The MB-210 exam is a challenging but rewarding certification for professionals looking to validate their skills in managing and optimizing sales processes using Microsoft Dynamics 365 Sales. By focusing on the key domains outlined in the exam syllabus, practicing hands-on tasks, and using the right study resources, you’ll be well-equipped to pass the exam and earn your certification. The topic is also discussed thoroughly in an earlier YouTube video.
For those looking for additional practice exams and study materials, Cert Empire provides comprehensive study resources that can enhance your preparation efforts and increase your chances of success.
